¨Service design helps organizations see their services from a customer perspective. It is an approach to designing services that balances the needs of the customer with the needs of the business, aiming to create seamless and quality service experiences. 

 

Service design is rooted in design thinking, and brings a creative, human-centered process to service improvement and designing new services. 

 

Through collaborative methods that engage both customers and service delivery teams, service design helps organizations gain true, end-to-end understanding of their services, enabling holistic and meaningful improvements.¨

 

- Crowdsource definition of Service Design lead by Megan Erin Miller